g111 Privacy Policy

This Privacy Policy is issued by g111 ("g111", "we", "us", "our"), the operator of the online casino and sports betting platform available at https://g111.bid ("the Platform"). g111 acts as the data controller in respect of all personal data collected through the Platform and through any communications you direct to us.

The Platform is operated for the benefit of adult players aged 18 and above, with a primary focus on serving players located in Bangladesh. The Platform is conducted entirely in English to serve the English-speaking gambling audience in Bangladesh and is accessible from the domain https://g111.bid.

If you have any questions about how g111 handles your personal data, or if you wish to exercise any of your data rights described in Section 9 of this Policy, please contact us at: [email protected] (plain text — not a clickable link).

g111 collects personal data through several channels: information you provide directly during registration and account management, information generated automatically through your use of the Platform, and information received from trusted third-party sources where required for compliance or fraud prevention purposes.

The following table summarises the categories of personal data g111 may collect and the primary source of each category:

g111 does not collect special categories of personal data (such as biometric data, health data, religious beliefs, or political opinions) unless specifically required by applicable law and only with your explicit consent in such circumstances.

g111 uses your personal data for the following purposes, each of which is supported by a lawful basis described in Section 4:

• Account Registration & Management: To create and maintain your g111 account, verify your identity, process your login credentials, and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank transfers, and to maintain accurate transaction records.
• Game Delivery: To provide access to the games and betting markets available on the Platform, including live casino, slots, cricket betting, and the Dino Hunter game, and to record game outcomes and account balances.
• KYC & Age Verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity in accordance with our compliance obligations. All users of the Platform must be adults aged 18 and above.
• Anti-Money Laundering (AML) & Fraud Prevention: To screen transactions and account activity for indicators of money laundering, fraud, match-fixing, collusion, or other prohibited conduct as described in the Terms and Conditions.
• Responsible Gaming: To administer deposit limits, session alerts, cooling-off periods, and self-exclusion requests, and to monitor account activity for signs of problematic gambling behaviour.
• Customer Support: To respond to your queries, complaints, and requests submitted to [email protected], and to maintain records of our communications for quality assurance purposes.
• Promotions & Bonuses: To administer bonus offers, free spins, and promotional events to which you have opted in, including seasonal promotions tied to BPL, IPL, Eid, and Pohela Boishakh.
• Platform Improvement: To analyse aggregated usage patterns, identify technical errors, and improve the performance, design, and content of the Platform. This analysis is conducted on anonymised or pseudonymised data wherever possible.
• Legal & Regulatory Compliance: To meet our obligations under applicable law, including record-keeping, responding to lawful requests from authorities, and enforcing our Terms and Conditions.

g111 processes your personal data only where a recognised lawful basis exists. The primary lawful bases relied upon by g111 are as follows:

• Contractual Necessity: The processing is necessary for g111 to perform its obligations under the contract formed when you accept our Terms and Conditions — including account creation, payment processing, game delivery, and customer support.
• Legal Obligation: The processing is required to comply with applicable laws and regulations, including anti-money-laundering legislation, age verification requirements, record-keeping obligations, and lawful requests from competent authorities.
• Legitimate Interests: g111 processes certain data on the basis of its legitimate interests, where those interests are not overridden by your fundamental rights. Legitimate interests include fraud prevention, IT security, network management, and improving the Platform. g111 has conducted legitimate interest assessments in each relevant case.
• Consent: Where required by law, g111 will seek your explicit, freely given, informed, and unambiguous consent before processing your data for a specific purpose — such as direct marketing communications or the processing of special category data. You may withdraw consent at any time without detriment to your account.

g111 does not sell your personal data. We share personal data with third parties only where strictly necessary and always subject to contractual data protection obligations. The categories of third parties with whom g111 may share your data are:

• Payment Service Providers: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and our Bangladeshi banking partners, for the sole purpose of processing your deposits and withdrawals.
• Game Providers: Certified third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers receive only the minimum technical data required to deliver game sessions to your account.
• KYC & AML Compliance Providers: Third-party identity verification and AML screening services that assist g111 in meeting its age verification and anti-money-laundering compliance obligations.
• Fraud Detection Services: Automated fraud detection platforms that monitor account activity and transaction patterns to identify and prevent fraudulent conduct.
• IT Infrastructure Providers: Cloud hosting, server management, and cybersecurity service providers that support the technical operation of the Platform. All such providers are contractually bound to process data only on g111's instructions and to maintain appropriate security standards.
• Legal & Regulatory Authorities: Where required by applicable law, a court order, or a lawful request from a competent regulatory or law enforcement authority, g111 may disclose personal data to the relevant body. g111 will notify you of such disclosures where legally permitted to do so.

g111 uses cookies and similar tracking technologies on the Platform to ensure the Platform functions correctly, to keep you securely logged in, and to gather anonymised analytical data about how the Platform is used. The following categories of cookies may be active on the Platform:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be switched off. They include session authentication tokens, load-balancing identifiers, and security cookies. No consent is required for strictly necessary cookies.
• Functional Cookies: These cookies remember your preferences such as language settings and the last game you accessed, to provide a more personalised experience. These cookies do not track your activity across other websites.
• Analytical Cookies: g111 uses anonymised analytics data to understand how users navigate the Platform, which features are most used, and where technical errors occur. This data is aggregated and cannot be used to identify individual users.
• Fraud Prevention Cookies: Certain cookies are used by our fraud detection systems to identify suspicious login patterns or account activity that may indicate unauthorised access or prohibited conduct.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly and may prevent you from accessing your account.

g111 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the g111 Platform is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher). The padlock icon displayed in your browser confirms this encryption is active during every session.
• AES-256 Encryption at Rest: Personal data stored in g111's databases — including identity documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within g111's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All access is logged and subject to periodic review.
• Password Security: Account passwords are stored in hashed form using a strong, industry-accepted hashing algorithm. g111 staff cannot view your password in plain text. You are responsible for choosing a strong, unique password for your g111 account.
• Two-Factor Authentication (2FA): g111 supports two-factor authentication via OTP (one-time password) sent to your registered mobile number. Enabling 2FA significantly reduces the risk of unauthorised access to your account.
• Penetration Testing & Security Audits: g111 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in the Platform's infrastructure.

Despite these measures, no online system can guarantee absolute security. In the unlikely event of a personal data breach that poses a risk to your rights, g111 will notify affected users and relevant authorities in accordance with applicable legal requirements.

g111 retains personal data for the period necessary to fulfil the purposes set out in this Privacy Policy, subject to any longer retention periods required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with g111, and for a period of five (5) years following account closure, to fulfil anti-money-laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure (whichever is later).
• Customer Support Communications: Retained for three (3) years from the date of the last communication in a given support thread.
• Gaming Activity Logs: Retained for a minimum of three (3) years from the date of the relevant gaming session, for dispute resolution, responsible gaming monitoring, and compliance purposes.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, as evidence of the consent previously given.

Upon expiry of the applicable retention period, personal data is securely deleted from g111's active systems. Where deletion is technically complex, data will be anonymised so that it can no longer be associated with any identifiable individual.

As a user of the g111 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected]. g111 will acknowledge your request promptly and respond within a reasonable period, and at no charge to you.

• Right of Access: You have the right to request a copy of the personal data g111 holds about you, together with information about how that data is used and with whom it is shared.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data g111 holds about you. You may also update certain account details directly through your g111 account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where processing is unlawful. This right is subject to legal obligations that may require g111 to retain certain data for a minimum period.
• Right to Restriction of Processing: You may request that g111 restrict the processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved, or where you have objected to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where g111 relies on legitimate interests as the lawful basis, including profiling based on legitimate interests. You also have an absolute right to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

The g111 Platform is strictly intended for adults aged 18 years and above. g111 does not knowingly collect personal data from individuals under the age of 18. All account registrations are subject to age verification checks. Where g111 has reasonable grounds to believe that a user is under 18, the account will be suspended immediately, pending documentary proof of age.

If a parent or legal guardian becomes aware that their minor child has provided personal data to g111 without appropriate consent, they should contact g111 immediately at [email protected]. Upon confirmation, g111 will take steps to delete the minor's data without undue delay and to permanently close the associated account. Any winnings accumulated by an underage user will be forfeited in full, consistent with g111's Terms and Conditions.

g111 supports responsible gaming and the protection of vulnerable individuals. If you are concerned about a minor accessing the Platform, we recommend the use of parental control software to restrict access to online gambling websites on shared or family devices.

g111 is operated for the benefit of players in Bangladesh, and the majority of our data processing takes place within servers located in jurisdictions with robust data protection frameworks. However, certain third-party service providers — including game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe — may process personal data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, g111 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include contractual clauses that impose data protection obligations on the recipient, or reliance on recognised adequacy determinations applicable to the recipient jurisdiction.

If you would like further information about the safeguards applied to any specific international transfer of your personal data, please contact us at [email protected].

g111 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our business operations, or the services we offer. The "Last Updated" date displayed at the top of this page will be revised each time material changes are made to the Policy.

Where changes are material — meaning they affect your rights or the way in which g111 processes your personal data in a significant way — g111 will notify registered users via the email address on file before the revised Policy takes effect. We encourage you to review this Privacy Policy periodically to remain informed of how g111 protects your information.

Your continued use of the g111 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree to any amendment, you should cease using the Platform and request account closure by contacting [email protected].

For any questions, concerns, or requests relating to this Privacy Policy or to g111's processing of your personal data, please contact our support team through the following channel:

g111 is committed to handling all privacy-related communications promptly, professionally, and in strict confidence. If you believe that g111 has not addressed your concern adequately, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

For matters related to responsible gaming, self-exclusion, and deposit limits, please visit our Responsible Gaming page. For general account questions and platform guidance, please visit our FAQ page. For the full terms governing your use of the Platform, please review our Terms & Conditions.