g111 is committed to providing a safe, fair, and enjoyable gaming experience for every player in Bangladesh. Gambling should always be a form of entertainment — not a financial strategy or a way to manage stress. This page outlines the tools, resources, and guidance available to help you stay in control of your play at all times.
g111 provides a comprehensive set of player-protection tools built directly into your account. Every registered player in Bangladesh has access to these features at no cost — they exist to keep your gaming experience enjoyable, sustainable, and firmly within your control.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your g111 account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You may reduce your limit at any time with immediate effect. Requests to increase a limit are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions.
Session Time Limits
Define a maximum duration for each gaming session. When your session limit is reached, you will receive an on-screen notification and the platform will prompt you to take a break. Session time limits help you maintain awareness of how long you have been playing, which is one of the most effective ways to prevent unplanned, extended gambling sessions.
Time-Out Periods
If you feel you need a short break from gambling, g111's time-out feature lets you temporarily suspend your account for a period of your choice — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Your account balance is preserved and will be accessible once the time-out expires. Time-outs can be activated at any time through your account settings or by contacting support.
Self-Exclusion
For players who need a longer or more permanent break, g111 offers self-exclusion periods ranging from 6 months to permanent closure. During self-exclusion, your account is fully deactivated — you cannot log in, deposit, or receive promotional communications. Self-exclusion requests are processed within 24 hours. To request self-exclusion, contact support at [email protected] with the subject line "Self-Exclusion Request".
Reality Checks
g111's reality check feature sends you periodic on-screen reminders showing how long you have been playing in your current session and your net win or loss position. These prompts are designed to help you step back, reassess, and make a conscious decision about whether to continue or stop. You can configure the frequency of reality checks through your account preferences.
24/7 Dedicated Support
g111's support team is available around the clock, every day of the year, at Bangladesh Standard Time (BST, UTC+6). If you are concerned about your gambling habits, or if someone you know may be affected, our support agents are trained to assist with responsible gaming queries, account restrictions, and referrals to professional help organisations. Contact us at [email protected].
All responsible gaming tools at g111 are self-service and can be activated directly within your account settings, or by contacting our support team. No waiting periods apply when restricting your account — every limit reduction or self-exclusion request takes effect immediately upon confirmation.
For limit increases or the lifting of a time-out, g111 applies a mandatory reflection period of at least 7 days to protect against impulsive reversals made in the heat of the moment.
The steps below describe how to access and configure each available protection tool on your g111 account.
Log in to your g111 account
Visit the g111 Login page and sign in using your registered username and password. Ensure you are using a secure, private internet connection, particularly if you are accessing the platform from a mobile device in Dhaka, Chittagong, Sylhet, or any other city across Bangladesh.
Navigate to Account Settings
Once logged in, access your Account Settings panel from the top navigation area. The Responsible Gaming sub-section contains all available player-protection controls, including deposit limits, session time limits, reality check frequency, time-out, and self-exclusion.
Select and Configure Your Preferred Tool
Choose the protection tool relevant to your needs. For deposit limits, specify the amount in BDT (Bangladeshi Taka ৳) and the period (daily / weekly / monthly). For time-out or self-exclusion, select the duration from the available options. All settings are confirmed by a verification step sent to your registered email or mobile number.
Confirm and Receive Acknowledgement
After confirming your selection, g111 will send a written acknowledgement to your registered contact details confirming that the limit or restriction is now active. Keep this message for your records. If you do not receive a confirmation within 1 hour, contact support at [email protected] immediately.
Contact Support for Self-Exclusion
For self-exclusion requests, we recommend contacting our support team directly via [email protected] with the subject "Self-Exclusion Request" to ensure the fastest possible processing. Include your full account username and the desired exclusion period (6 months / 1 year / permanent). Your request will be processed within 24 hours and you will receive written confirmation.
Problem gambling can affect anyone, regardless of age, income, or background. It can develop gradually over time, making it difficult to recognise in yourself. g111 encourages all players to regularly check in with their own gaming habits and to seek help early if any of the following warning signs apply to them or someone they know.
If you identify with three or more of the warning signs below, we strongly recommend activating a time-out or self-exclusion on your g111 account and reaching out to our support team or a professional counselling service.
Note: The questions below are for personal reflection only. They are not a clinical diagnostic tool. If you are concerned about your gambling behaviour, please contact a qualified counselling professional or g111 support at [email protected].
1. Have you ever gambled with money intended for essential expenses such as rent, food, or bills?
2. Do you find yourself thinking about gambling frequently when you are not playing?
3. Have you ever felt the need to bet larger amounts to get the same level of excitement?
4. Have people close to you expressed concern about your gambling habits?
5. Have you tried to stop or reduce gambling but found it difficult to do so?
If you answered "Sometimes" or "Often" to two or more questions above, consider setting account limits or contacting g111 support for guidance on available responsible gaming tools.
Responsible gambling is about making conscious, informed choices every time you play. The following practical guidelines are recommended for all g111 players across Bangladesh to ensure gaming remains a source of entertainment rather than a source of harm.
Set a Budget Before You Play
Decide on a fixed amount in BDT that you are comfortable losing before you start any session. Treat this amount as the cost of your entertainment — exactly as you would a cinema ticket or a meal out. Never gamble with money you cannot afford to lose, and never exceed your pre-set budget during a single session.
Take Regular Breaks
Prolonged uninterrupted gaming sessions can distort your sense of time and money. Set a timer on your phone and commit to stepping away from the screen for at least 15 minutes every hour. Use g111's session time limit and reality check features to automate these reminders so breaks happen consistently, not just when you remember.
Keep Gambling in Perspective
Online casino games and sports betting are designed as forms of entertainment. The house always maintains a statistical edge, which means long-term profit from gambling is not a realistic financial plan. Approach each session as you would any leisure activity — with a clear start, an agreed budget, and no pressure to win back what you've spent.
Never Chase Losses
One of the most damaging patterns in problem gambling is chasing losses — increasing bet sizes or continuing to play beyond your budget in an attempt to recover money already lost. If you reach your session budget, stop immediately. No bet is guaranteed to recover a previous loss. Accept the outcome calmly and return another day with a fresh session limit.
Avoid Gambling Under the Influence
Alcohol, certain medications, or extreme emotional states — such as stress, grief, or anger — can significantly impair your judgement when gambling. g111 recommends never playing when you are in an impaired state. If you notice you are gambling to escape negative emotions, this may be a sign of developing problem gambling. Reach out to support immediately.
Talk to Someone You Trust
If you feel your gambling is becoming a problem, speaking openly to a trusted family member, friend, or colleague in Dhaka, Chittagong, Sylhet, or wherever you are located in Bangladesh can provide valuable perspective and support. You do not have to manage this alone. g111 support is also available 24/7 at [email protected] to listen and to guide you to the right resources.
If you need to activate any responsible gaming tool, have concerns about your gambling habits, or need guidance on any aspect of safer play, g111's support team is here to help — 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).
Email Support
Send your responsible gaming request, account restriction query, or self-exclusion request to our dedicated support address. Please include your account username and the nature of your request in the subject line for the fastest response.
[email protected]Support Hours
Our responsible gaming support team operates 24 hours a day, 7 days a week, including public holidays. Response times for routine queries are typically under 2 hours. Self-exclusion and deposit limit requests are processed within 24 hours of receipt and acknowledgement.
24/7 — BST (UTC+6)Subject Line Guide
To ensure your email is routed to the responsible gaming team without delay, use one of the following subject line formats: "Self-Exclusion Request – [Username]", "Deposit Limit Request – [Username]", "Time-Out Request – [Username]", or "Responsible Gaming Query – [Username]".
Use correct subject lineImportant: g111 support email addresses are displayed as plain text and are not clickable links. To contact support, please manually type [email protected] into your email client. g111 will never ask you for your password, full bank account number, or bKash/Nagad PIN via email. If you receive a suspicious communication claiming to be from g111, please report it immediately to [email protected].
g111 takes its responsible gaming obligations seriously. As an online casino and sports betting platform serving players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — g111 recognises the social responsibility that comes with operating in this space.
Our responsible gaming programme is built around four core principles: Prevention, through robust age verification and player education; Protection, through the account control tools described on this page; Intervention, through proactive monitoring of account activity for signs of problem gambling; and Support, through accessible, round-the-clock assistance for any player who needs it.
Every new g111 account registration requires the submission of age-verifying documentation before real-money play can commence. g111 reserves the right to request additional documentation at any time as part of its ongoing Know Your Customer (KYC) programme. Accounts where age verification cannot be satisfactorily completed will remain restricted until the matter is resolved.
g111 uses internal monitoring systems to identify patterns of play that may indicate problem gambling behaviour — such as rapidly increasing bet sizes, extended uninterrupted sessions, or attempts to reverse recently activated self-exclusions. Where such patterns are identified, g111 may proactively reach out to the affected player to discuss the available support tools.
g111 does not direct promotional communications — including bonus offers, free spins, or seasonal promotions tied to BPL, IPL, Eid, or Pohela Boishakh — to players who have active self-exclusions or time-outs on their accounts. Players may opt out of all marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe from Marketing".
g111 actively discourages underage gambling and supports the responsible use of parental control software on devices that may be accessed by minors. If you are the parent or guardian of a minor and believe they have registered an account with g111, contact [email protected] immediately. g111 will investigate and close any confirmed underage account within 24 hours and will delete all associated personal data in accordance with our Privacy Policy.
| Tool | Options Available | Takes Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly (amount in ৳) | Immediately |
| Session Time Limit | 30 min / 1 hr / 2 hr / custom | Immediately |
| Reality Check | Every 15 / 30 / 60 minutes | Immediately |
| Time-Out | 24 hrs / 7 days / 2 weeks / 6 weeks | Immediately |
| Self-Exclusion | 6 months / 1 year / Permanent | Within 24 hrs |
| Limit Increase | Any upward revision to existing limit | 7-day cooling-off |
Reminder: Reductions to any limit or activation of time-out and self-exclusion always take effect immediately. Requests to reverse or increase limits are subject to a mandatory 7-day reflection period — this is a player-protection measure and cannot be waived.
All deposit limits at g111 are denominated in Bangladeshi Taka (৳ BDT) and apply across all payment methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and all other supported channels.
Ready to Play Responsibly at g111?
Explore our games, set your limits, and enjoy a safe, entertaining experience designed for adults across Bangladesh. g111 is always here to support you — 18+ only.